import { useState, useEffect, useRef } from "react"; const SECTIONS = [ { num: "01", title: "Company Information & Definitions", content: `

RAVAN.AI LLC ("Company," "we," "us," or "our") is a technology company registered at DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, UAE (Company Registration: 41078), specializing in artificial intelligence-powered voice agents, automation tools, messaging solutions, video outreach, API services, and related software products.

"Services" refers to all products, platforms, tools, APIs, software, mobile applications, widgets, integrations, and any other offerings provided by Ravan.ai, including but not limited to:

"User," "you," or "your" refers to any individual, business, agency, or entity accessing or using any of our Services, whether as a direct customer, agency partner, reseller, sub-account user, end-user, or visitor to our websites and applications.

All Services are provided on an "as-is" and "as-available" basis. By accessing, registering for, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy, Terms of Service, and Refund Policy in their entirety.

`, }, { num: "02", title: "Data Collection & Usage", content: `

We collect and process the following categories of information in connection with providing our Services:

Account & Identity Information: Full name, email address, phone number(s), company name, job title, billing address, payment and banking information, government-issued identification (where required for compliance), and any other information provided during registration, onboarding, or account management.

Service Usage Data: AI call recordings and transcripts (where permitted by applicable law), chat conversation logs, WhatsApp message histories, API call records and request/response logs, automation workflow configurations and execution logs, Maya AI interaction histories, Agni API usage metrics, voice synthesis and recognition data, lead qualification results, appointment booking records, CRM synchronization data, and platform analytics.

Technical & Device Data: IP addresses, browser type and version, operating system, device identifiers, mobile device information, cookies, session tokens, referral URLs, page view data, click patterns, geolocation data (approximate), time zone settings, and other standard web and mobile analytics information.

Third-Party Integration Data: Information received from or transmitted to integrated third-party services as authorized by you, including but not limited to: GoHighLevel, Salesforce, HubSpot, Zapier, Calendly, Twilio, Slack, Google Calendar, Google Workspace, Asana, Fireflies.ai, Meta Ads, Stripe, Notion, Trello, Spotify, and any other services you connect to our platform.

Communication Data: Emails, support tickets, chat messages, and any other communications between you and Ravan.ai, including recordings of calls made to or from our support team.

Financial & Transaction Data: Payment method details, transaction records, invoice history, credit purchase records, subscription billing data, and chargeback/dispute records.

`, }, { num: "03", title: "AI-Specific Data Practices", content: `

Given the AI-powered nature of our Services, the following specific data practices apply:

Voice & Speech Data: Our AI voice agents (Maya AI Secretary, AI Sales Rep, AI Receptionist, and Agni-powered voice solutions) process voice data in real-time. Call recordings may be stored for quality assurance, dispute resolution, compliance, and AI model improvement. You are responsible for informing your callers and obtaining any necessary consent for call recording as required by applicable laws in your jurisdiction.

Conversational AI Data: Text and voice conversations with our AI systems (including Maya on WhatsApp, website chat widgets, and API interactions) are logged and may be used to improve conversational quality, train AI models, and enhance service performance.

Accent & Language Detection: Our Agni engine processes voice characteristics including accent patterns, language preferences, and speech patterns to provide localized, natural AI interactions across 50+ languages and regional dialects. This data is processed algorithmically and may be stored for service optimization.

AI Decision Data: Automated lead qualification scores, sentiment analysis results, conversation routing decisions, and other AI-generated assessments are stored as part of your service data.

Model Training: By using our Services, you grant Ravan.ai a non-exclusive, worldwide, royalty-free license to use anonymized and aggregated service data (with personally identifiable information removed) for the purpose of training, improving, and developing our AI models and Services. You may opt out of this by contacting [email protected], though this may limit certain Service features.

`, }, { num: "04", title: "Data Security & Infrastructure Protection", content: `

We implement comprehensive, industry-standard security measures to protect your data:

While we take commercially reasonable and industry-standard steps to protect your information, no method of electronic storage, transmission, or processing is 100% secure. You acknowledge and accept this inherent risk. You are responsible for maintaining the security of your account credentials, API keys, and access tokens.

`, }, { num: "05", title: "No Refund Policy — All Sales Are Final", content: `

No refunds will be issued under any circumstances, including but not limited to:

`, }, { num: "06", title: "Credit Expiration Policy", content: ` `, }, { num: "07", title: "Chargebacks, Payment Disputes & Fraud Prevention", content: `

Filing a chargeback, payment dispute, payment reversal, or fraud claim with your bank, credit card company, payment processor (including but not limited to Stripe, PayPal, or any other provider), or any third party without first attempting to resolve the matter directly with us at [email protected] constitutes a material violation of these terms and may constitute fraud.

In the event of any chargeback, payment dispute, or reversal, we reserve the right to:

`, }, { num: "08", title: "Limitation of Liability", content: `

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Ravan.ai, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, partners, licensors, contractors, and service providers (collectively, "Ravan.ai Parties") shall NOT be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages of any kind, including but not limited to: loss of profits, revenue, business, goodwill, or anticipated savings; loss of data, information, or digital content; loss of business opportunities, contracts, or clients; business interruption or operational losses; cost of procurement of substitute services; and any intangible losses — regardless of the cause of action, theory of liability (whether in contract, tort, negligence, strict liability, or otherwise), even if Ravan.ai has been advised of the possibility of such damages.

Specific Exclusions: We are not liable for: service interruptions, outages, or degraded performance; data loss or corruption; security breaches beyond our commercially reasonable control; third-party service failures or API unavailability; telecommunications failures; results or consequences of AI-generated content, decisions, or actions; losses arising from your use or inability to use our Services; decisions made based on AI-provided information; loss of leads, sales, or conversions; inaccurate AI responses, transcriptions, or translations; or any actions taken by AI agents on your behalf.

`, }, { num: "09", title: "Disclaimer of Warranties", content: `

We do not warrant that: our Services will be uninterrupted, timely, secure, error-free, or free of viruses; AI-generated outputs, responses, transcriptions, translations, or actions will be accurate, complete, reliable, or suitable for any particular purpose; any defects or errors will be corrected within any specific timeframe; our Services will meet your specific requirements or business objectives; data transmitted or stored will not be lost or corrupted; our AI systems will perform consistently in all scenarios; third-party integrations will function correctly or remain available; or any specific results, outcomes, leads, conversions, or revenue will be achieved through use of our Services.

You assume all risk and responsibility for your use of our Services and for any decisions or actions taken based on AI-generated content or recommendations.

`, }, { num: "10", title: "Indemnification", content: `

You agree to indemnify, defend, and hold harmless the Ravan.ai Parties from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

This indemnification obligation shall survive the termination or expiration of your account and these terms.

`, }, { num: "11", title: "Account Termination & Suspension", content: `

We reserve the right to suspend, restrict, or permanently terminate your account and access to all or any part of our Services at any time, for any reason or no reason, with or without cause, and with or without prior notice, including but not limited to: violation of any provision of these terms; fraudulent, abusive, illegal, or harmful activity; non-payment or overdue balances; filing of chargebacks or payment disputes; misuse of AI agents for spam, harassment, or illegal purposes; violation of applicable telecommunications, privacy, or data protection laws; and conduct determined to be harmful to our business, other users, or third parties.

Upon termination: All licenses and rights granted to you will immediately cease; you must stop using all Services; any outstanding balances become immediately due and payable; all unused Credits are permanently forfeited; no refunds will be issued; we may delete your data after a reasonable retention period (subject to legal requirements); and your obligations under these terms (including indemnification, limitation of liability, and confidentiality) shall survive.

`, }, { num: "12", title: "Intellectual Property & Brand Protection", content: `

All content, technology, software, source code, algorithms, AI models, designs, logos, trademarks, service marks, trade names, trade secrets, patents, copyrights, and other intellectual property associated with Ravan.ai, Maya, Agni, and all related products are the exclusive property of RAVAN.AI LLC and protected by applicable intellectual property laws of the UAE and international treaties.

You are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use our Services solely for their intended purpose and strictly in accordance with these terms.

Strictly prohibited: Reverse engineering, decompiling, or disassembling any part of our Services; copying, modifying, or creating derivative works; using our branding without express written authorization; reselling except through authorized programs; attempting to extract or reconstruct our AI models, training data, or proprietary algorithms; and any unauthorized use of our intellectual property.

`, }, { num: "13", title: "Data Retention, Deletion & Portability", content: `

We retain your data for as long as your account is active, as necessary to provide our Services, and as required to comply with legal obligations.

Data Deletion: You may request deletion of your personal data by contacting [email protected]. Requests will be processed within 30-60 days, subject to legal retention requirements.

Post-Termination Retention: We may retain certain data beyond account termination for fraud prevention, dispute resolution, financial record-keeping, tax compliance, enforcement of terms, regulatory compliance, and anonymized analytics.

Call Recordings & AI Logs: Call recordings and AI conversation logs may be retained for a minimum of 12 months for quality assurance and compliance purposes, even after account termination.

Data Portability: Subject to technical feasibility and applicable law, you may request a copy of your personal data in a commonly used format by contacting [email protected].

`, }, { num: "14", title: "Cookies, Tracking & Third-Party Services", content: `

We use cookies, web beacons, pixels, local storage, and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our Services. By using our Services, you consent to our use of these technologies. Types include: essential cookies (required for functionality), performance/analytics cookies, functionality cookies, and marketing cookies. We use third-party analytics including Google Analytics, Mixpanel, and similar tools.

Our Services integrate with numerous third-party services including GoHighLevel, Salesforce, HubSpot, Zapier, Calendly, Twilio, Slack, Google Workspace, Asana, Fireflies.ai, Meta, Stripe, Notion, Trello, and various telephony and payment providers. We are not responsible for the privacy practices, content, availability, or security of any third-party services. Integration availability may change without notice.

`, }, { num: "15", title: "User Responsibilities & Compliance", content: `

You are solely responsible for:

`, }, { num: "16", title: "Governing Law, Disputes & Arbitration", content: `

These terms shall be governed by the laws of the United Arab Emirates and the Emirate of Dubai, without regard to conflict of law principles.

For matters not subject to arbitration, you submit to the exclusive jurisdiction of the courts of Dubai, UAE.

`, }, { num: "17", title: "Modifications, Severability & Entire Agreement", content: `

Modifications: We may modify these terms at any time without prior notice. Changes are effective immediately upon posting. Continued use constitutes acceptance. It is your responsibility to review periodically.

Severability: If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary or severed. Remaining provisions remain in full force.

Entire Agreement: These terms, together with any service-specific agreements and NDAs, constitute the entire agreement and supersede all prior agreements.

No Waiver: Failure to enforce any provision shall not constitute a waiver of such right.

Assignment: You may not assign without written consent. We may assign freely.

Force Majeure: We are not liable for failures due to circumstances beyond reasonable control, including natural disasters, pandemics, wars, government actions, internet disruptions, or third-party outages.

`, }, { num: "18", title: "Contact Information", content: `

For any questions, concerns, disputes, data requests, legal notices, or general inquiries:

We aim to respond to all inquiries within 5-7 business days. For urgent matters, indicate "URGENT" in your email subject line.

This document was last reviewed and updated on February 15, 2025. Previous versions available upon request.

`, }, ]; const NAV_LINKS = [ { label: "Home", href: "https://ravan.ai/" }, { label: "Agni", href: "https://ravan.ai/agni" }, { label: "Maya", href: "https://ravan.ai/maya" }, { label: "AI Summit", href: "https://ravan.ai/aisummit" }, { label: "Book a Demo", href: "https://ravan.ai/book-441353", cta: true }, ]; export default function PrivacyPolicyPage() { const [scrolled, setScrolled] = useState(false); const [mobileMenu, setMobileMenu] = useState(false); useEffect(() => { const h = () => setScrolled(window.scrollY > 30); window.addEventListener("scroll", h, { passive: true }); return () => window.removeEventListener("scroll", h); }, []); return (