Privacy Policy

Last Update : 23 Jan, 2025

Welcome to Ravan.ai ("Company", "we", "us", or "our"). This Privacy Policy details our commitment to protecting your privacy and explains how we handle personal data collected from our users ("you" or "your") through our AI-powered services, including AI avatars, voice interaction tools, and customer relationship management integrations.

Information We Collect

Personal Information

Identifiable Information: We collect personal details such as names, email addresses, phone numbers, and payment information necessary for transactions and communications.

Business Information: Information about your business, including client data, interaction patterns, and service preferences, is collected to optimize service delivery.

Usage and Technical Data

We use your information for the following purposes:

Technical Information: Data such as IP addresses, device types, browsers, and operating systems to enhance service reliability and performance.

Usage Metrics: Information like page views, session lengths, and interaction data to improve our website and user experiences.

Use of Information

Service Customization: To deliver personalized services such as tailored interactions, multilingual support, custom integrations, and advanced analytics.
Customer Support: To provide personalized onboarding, consultations, technical assistance, and ongoing support.
Compliance and Safety: To comply with legal obligations, safeguard user rights, and protect the integrity and security of our services.
Communication: To send service updates, promotional messages, and manage customer relationships efficiently.

Sharing and Disclosure of Information

Service Providers: We partner with trusted third-party service providers for payment processing, data analytics, hosting, and customer support, ensuring they comply with stringent privacy standards.
Legal and Compliance: Information may be disclosed when legally required or necessary to protect our or others' rights and safety.
Business Transactions: In case of mergers, acquisitions, or asset transfers, your information may be included in the transfer process.

Data Security and Retention

Security Measures: We implement robust security protocols to prevent unauthorized data access, alteration, disclosure, or destruction.
Retention: Personal information is stored only as long as needed for the outlined purposes or as legally required.

Any feedback, comments, or ideas you provide about Spendit become our property and you relinquish intellectual property rights over them. We have no obligation to review user content for accuracy.

Your Rights and Choices

You have specific rights regarding your personal data management, including:

Access and Correction: You can request access to and update your personal information to ensure accuracy.
Deletion: You may request deletion of your data, subject to certain legal exceptions.
Objection and Restriction: You may object to processing or request restriction of data usage in specific circumstances.

Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from users under 18. If we discover we have collected such data inadvertently, we will take steps to delete it promptly.

Changes to This Privacy Policy

We periodically update our Privacy Policy to reflect changes in practices or service offerings. Significant updates will be clearly communicated through notices on our website or direct communication methods.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
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Email: info@ravan.ai